Collection and use of personal information
Boeing Services collect personal information from and about individuals for a variety of purposes. In some cases, Boeing requests personal information from you, or from your employer in the case of organizational Services. In other cases, we obtain personal information by noting how you and the devices you use interact with our Services. Examples of personal information include:
first and last names
job titles or roles
phone numbers
e-mail addresses
shipping and billing addresses
login credentials
passport or government identification information
gender
date of birth
country of residence
web statistics and use (see Information collected automatically)
Boeing uses your personal information in a variety of ways, depending on how you interact with Boeing Services, including to:
maintain and provide you with Services
provide customer support, including online chat features provided by Services
fulfill underlying transactions on our Services
allow access to account information and Service features
respond to your questions or instructions concerning the Services
deliver confirmations, account information, notifications, and similar operational communications
improve your user experience and the quality of our products and Services
market and advertise our products and services
enable you to share information with social networks and to interact with Boeing on social media sites
maintain the integrity of our network and address security issues
investigate or take action regarding violations or suspected violations of law or our terms
comply with legal and/or regulatory requirements
We and our service providers also use the information you provide to send you communications, including promotional messages about Boeing and topics of interest, via email, postal mail, fax, SMS and phone, as permitted by local law and subject to your contact preferences. Although we hope you will find our promotional communications of interest, you are able to opt out of receiving them by following the instructions included in each communication.
You can choose to follow our brands and companies on social media, or log in to some Boeing Services using social media account credentials. Your use of social media features could result in the collection or sharing of information about you, depending on the feature. The details we receive depends on your social network account privacy settings. We encourage you to review the privacy practices and settings of the social media sites you use to make sure you understand the personal information that may be collected, used, and shared by those sites.
We acquire data from third-party sources that are either publicly or commercially available. This information includes personal data such as your name, address, email address, preferences, interests, and demographic data. We combine personal information collected through our Services with other information that we or third parties collect about you in other contexts, such as our communications with you via email or phone, or your customer service records. We treat such combined information as personal information and protect it in accordance with this Statement.
Collection and use of location data
Boeing applications use geolocation features (GPS or network-based) to support your use of location-based tools such as airport/map views, city code searches and other features, as well as to improve Boeing applications. When you use Boeing Services, we collect and process information about your pinpointed location, after obtaining consent as required by local law. We use various technologies to determine location, including IP address, GPS, and other sensors that, for example, provide us with information on nearby devices, Wi-Fi access points, and cell towers. Location data is used in accordance with Collection and use of personal information, and disclosed in accordance with Disclosure of personal information.You are able to withdraw your permission for Boeing to acquire pinpointed location information from your device through your device settings, although Boeing does not control this process. If your device is owned by your organization, your ability to withdraw your permission for pinpointing location information will depend on your organization’s policies.
Information collected automatically
Boeing uses various digital analytics tools to collect data for metrics, fraud prevention, and service improvement purposes and to customize the content and layout of our pages for each individual visitor. Each time you visit Boeing Services, we may automatically collect certain types of information. Some examples of information automatically collected are as follows:
Your IP address and approximate physical location, MAC address, browser type, operating system, device-identifying information, type of computer or device, and type of Web browser software, the specific webpages visited during your connection, and the domain name from which you accessed the Boeing Services.
Information about your browsing behavior, such as the date and time you visit the Boeing Services, the areas or pages of the Boeing Services that you visit, the amount of time you spend viewing the Boeing Services, the number of times you return to the Boeing Services and other clickstream data.
We may use “cookies” of different types to recognize your device. A cookie is a small text file that a website, online application, or e-mail may save to your Web browser and/or your device memory for use in subsequent visits to the Site or other sites. See below for more information on cookies.
We may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, or links in the email used. In some instances, these technologies may allow us to match activities with particular users.
When you visit Boeing Services and you have not otherwise identified yourself (e.g., via registration with a Boeing Service), our web servers automatically recognize your domain name, but not your e-mail address. We also collect firmographic information about your company, if you are visiting Boeing Services from your company domain. We collect the domain name and monitor general site use and traffic patterns to improve the Services that we offer.
Interest-based advertising
Boeing also enables cookies and third-party tracking mechanisms to collect your information for use in interest-based advertising. For example, third parties use the fact that you visited our Services to target online ads for Boeing Services to you on non-Boeing websites. In addition, our third-party advertising networks use information about your use of our Services to help target non-Boeing advertisements based on your online behavior in general. Learn more about interest-based advertising, or opt out of the practice, by visiting the following links:
For more information on opting out of mobile interest-based advertising, please visit the following link:
Cross-device tracking
Data collected from a particular browser, app, or device can be used with a linked computer or device. For example, we or our third-party service providers display ads to you on your laptop or other device based on the fact that you visited Boeing Services on your smartphone. You can opt out of cross-device tracking on each of your browsers and devices by using the links provided above (see Interest-based advertising). Please note that the opt-out will apply only to the specific browser or device from which you opt out, and you need to opt out separately on all of your browsers and devices.
Organizational Services data
Many Boeing Services are intended for use by organizations. If you interact with our Services through an account provided by your organization, the organization typically administers your Services account, and controls and accesses your data, including the contents of files stored on our Services. Boeing is not responsible for the privacy or security practices of organizational customers, which differ from those set forth in this Statement, as they are administered by these organizations. The types of data processed by our Services include the following:
Customer Data
Data, including traveler profiles, maintenance records, and other text or image files provided to Boeing by you or your organization through use of our Services. Customer Data is used to provide the Services, including compatible related purposes. For example, we use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or to improve features and functionality of the Services.
Boeing processes Customer Data under the direction of organizational customers, and has no direct control or ownership of the Customer Data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Customer Data to Boeing for processing purposes.
We will not disclose Customer Data outside of Boeing except as a customer directs, as described here or in relevant agreement(s), as required by law, or in response to legitimate governmental requests. Should law enforcement contact Boeing with a lawful demand for Customer Data, Boeing will attempt to redirect the law enforcement agency to request that data directly from the organizational customer. In support of the above, Boeing provides basic organizational contact information to the third party.
Account Data
Information provided to Boeing during sign-up, purchase, or administration of the organizational Services. Account Data includes the names, addresses, phone numbers, and email addresses you provide, as well as aggregated usage information related to your organization’s accounts and administrative data. We use Account Data to provide the Services, complete transactions, service the account, and detect and prevent fraud.
We use Account Data to contact your organization to provide information about accounts, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We also contact your organization regarding government or other third-party inquiries we receive regarding its use of the Services. You or your organization will not be able to unsubscribe from these non-promotional communications. Subject to contact preferences, we also send promotional communications about our products and services. You can manage your contact preferences in your account profile or by contacting your Boeing sales representative.
With limited exceptions, Boeing processes Account Data under the direction of its organizational customers, and has no direct control or ownership of the personal data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Account Data to Boeing for processing purposes.
We share Account Data or Payment Data with third parties for purposes of fraud prevention, to process payment transactions, or to enable a requested purchase, subscription, or use of a third-party offering.
Payment Data
Includes payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data. Organizations that make purchases will be asked to provide Payment Data, which we use to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data online, we will store that data to help you complete future transactions.
You can update or remove Payment Data associated with your organization’s account by logging in to individual Services or by contacting customer support. After you close an account or remove Payment Data, however, Boeing will retain that information for as long as reasonably necessary to complete transactions, to comply with Boeing’s legal and reporting requirements, and to detect and prevent fraud.
Support Data
Information we collect when you contact or engage Boeing for support. It includes information you submit in a support request, or about the condition of the device and the app where an error may have occurred, including error-tracking files. We use Support Data to resolve your support incident.
In addition to using Support Data to resolve your support incident, we also use it to operate, improve and personalize the products and services we offer. Phone conversations, online chat sessions, or remote troubleshooting sessions with support professionals are recorded and/or monitored. Following a support incident, we typically send you a survey about your experience.
Telemetry Data
Information we collect that tells us how our Services are performing and being used. It includes information about when and how long a Service is used, which features are accessed, and the physical location of devices used to access our Services. It also includes information about hardware, software, and other details gathered related to usage, authentication, diagnostics, errors encountered, or the condition of the device and the Service when an error occurred.
In addition to using Telemetry Data to resolve common incidents related to our Services, we also use it to operate, improve and personalize the Services we offer.
Disclosure of personal information
When you provide personal information to Boeing or its entities and brands, we share that information with other Boeing entities and brands to provide a more unified customer experience.
Certain Services must disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In addition, Boeing hires service providers to perform work on its behalf. Any such service providers will be permitted to obtain data from the Services only to deliver the services Boeing has retained them to provide and will be prohibited from using data for any other purpose. Boeing discloses personal information to these service providers for the purposes identified in Collection and use of personal information, including to send promotional communications to you via email, postal mail, fax, SMS and phone as permitted by local law and subject to your contact preferences. In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Boeing and/or Boeing's systems and customers, to establish, protect, or exercise our legal rights or defend against legal claims, or to ensure the integrity and operation of Boeing and/or Boeing business and systems, Boeing accesses and discloses the necessary and appropriate information under the circumstances.
Location of data processing
Personal information that Boeing processes is transferred to, and stored and processed in, the United States or any other country in which Boeing or its affiliates or subcontractors maintain facilities. The data protection laws in these countries are different from, and could be less stringent than, those in your country of residence. We take steps to ensure that the data we collect under this Statement is processed according to the provisions of this Statement and the requirements of applicable law wherever the data is located.
Retention of personal information
Boeing stores your personal information for as long as you use the Services, and no longer than is necessary for the purposes for which the information was collected, or for which it is legitimately further processed. Thereafter, Boeing retains personal information for a period of time set forth in its corporate retention schedules. In the case of organizational Services data, Boeing retains personal information according to the timeframes set forth in relevant customer agreements, or in lieu of an agreement, for as long as a legitimate business purpose exists.
Security of personal information
Boeing is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures to protect your information against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure the security of any personal information provided to us.
Children’s privacy
In general, Boeing does not knowingly collect, use or disclose personal information from children, as defined by local law. If you believe that we have collected personal information about a child, please Contact us so that we can delete the information. Additionally, please Contact us to request removal of content or information that was posted to our Services when the registered user was under the age of 18.
However, some Services may collect, use or disclose personal information from children (as defined by local law) where it is necessary to do so; for example, a child member of a group using International Trip Planning Services (ITPS). This information is necessary to fulfil travel arrangements, ensure safety, to meet legal and regulatory requirements, and to provide, or arrange for appropriate assistance or facilities where necessary. This information will be collected with the consent of a responsible adult or guardian where possible. The personal information will be appropriately designated for extra protections and review and removal at the earliest opportunity. This personal information from children will be flagged to avoid direct marketing.
Exercise of rights per the European Union General Data Protection Regulation
The following table is provided to facilitate the rights of individuals under Chapter III of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) also known as the GDPR. We hope that the following questions and answers concerning Services and this web site are as concise, transparent, and intelligible as possible. We welcome suggestions for improvement of the content presented below:
Which corporate entity determines the purposes and means of processing of the personal data collected through Boeing Services?
(This is the "Controller" under the EU General Data Protection Regulation.)
The Boeing Company.
Who represents this entity with regard to privacy issues?
The Boeing Global Privacy Office is responsible for privacy issues related to this activity. Contact information for the Boeing Global Privacy Office can be found in Contact Us.
(The duties of the Data Protection Officer under the GDPR are fulfilled by the Global Privacy Office. The Global Privacy Office includes personnel within the European Union to implement provisions of the GDPR that require a local representative.)
What other entity may process this personal data on behalf of The Boeing Company?
Processors contracted by Boeing to provide services or to host and manage the data on Boeing’s behalf.
Whose personal data is intended to be processed by Boeing Services?
This site processes the personal data of visitors to the site, who may include Boeing customers and their employees, Boeing suppliers and their employees, and adults in the general public.
What are the purposes of processing personal data collected through Boeing Services?
Boeing Services process personal data to:
provide a variety of services to customers and their employees
communicate with the general public
improve the user experience of the site
market and advertise our products and services
maintain the integrity of our network and address security issues
comply with legal and regulatory requirements
What is the legal basis for processing the personal data collected through Boeing Services?
Processing is necessary for purposes of legitimate interests pursued by The Boeing Company:
Complying with legal, law enforcement, court, and regulatory requirements
Information, system, network and cybersecurity
Communicating with stakeholders, including employees, suppliers, and customers
Is the data subject required to provide personal information to Boeing Services, and what would be the possible consequences of failing to do so?
Provision of personal information for this processing activity is not required. Failure to provide information can have a wide variety of impacts, depending on what information is not provided: services may not be available, access may be withdrawn, and system functionality may be impaired.
What specific privacy rights may the individuals whose personal data is processed by Boeing Services have, and how can they be exercised?
European Union data subjects have the right to:
request access to and rectification or erasure of personal data or restriction of processing
object to processing
data portability
not be subject to a decision based solely on automated processing that produces legal effects concerning an individual, or similarly affects the individual
They also have the right to lodge a complaint with a supervisory authority.
If not offered as a self-service capability within a specific data processing activity, or otherwise addressed in another answer above, any applicable privacy rights may be exercised using this form.
Who are the recipients of the personal data collected through Boeing Services?
Data is routinely provided to information technology staff (including information technology security staff), communications, sales, and marketing staff, and service and product managers.
In what countries will the personal data be processed?
Data is primarily processed in the United States of America, but may be processed by Boeing employees who support products and services in all the countries in which our products and services are used.
How long will the personal data be retained by Boeing Services?
Data will be retained only as long as it continues to be needed for one of the purposes for which it is originally collected. Generally this is as long as a Boeing has a business relationship with a person, plus a period after that where there is a legal or regulatory reason to retain a records about the relationship. The company maintains a records management system to identify the retention schedule for all records, including records that contain personal data.
What categories of personal data are processed by Boeing Services?
Personal data we process includes identifying information such as name, contact information such as address and phone number, business relationship information such as employer, and information on use of this site and related services, such as times of contact and resources accessed.
If you have questions or concerns about privacy issues associated with this site, or if you need assistance to exercise any applicable privacy rights, you may contact the Boeing Global Privacy Office by any of the methods listed in Contact Us.
Corporate changes
In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock, Boeing is likely to disclose your personal information to the new owners, subject to a requirement that such information be used only in accordance with this Statement, or as otherwise permitted under an applicable agreement.
Contact us
We will provide you with access to your personal information that we hold for any purpose within practical and legal limits. This includes requests that we correct the data if it is inaccurate or delete the data if Boeing is not required to retain it by law or for legitimate business purposes.
If you interact with our Services through an account provided by your organization, that organization typically administers your account, and controls and accesses your data. If your organization is administering your use of our Services, you should direct privacy inquiries to your organizational administrator.
If you have a question about Boeing privacy practices or wish to submit a privacy rights request, please contact the Boeing Global Privacy Office using one of the following methods:
Privacy Rights Request Portal
https://boeing.com/privacy/rightsexerciseportal
Telephone
+1-206-544-2406
U.S toll free telephone
+1-877-544-2407
Postal mail:
Boeing Global Privacy Office
Attention: Deputy Chief Privacy Officer
Mail Code 11-503
7755 East Marginal Way S.
Seattle, WA 98108
USA
Jeppesen EU-U.S. and Swiss-U.S. Privacy Shield Statement
Jeppesen participates in and has certified compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the United States, and from Switzerland to the United States, respectively. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit privacyshield.gov. Read the Jeppesen EU-U.S. and Swiss-U.S. Privacy Shield Notice.
Statement revision
When we modify our Privacy Statement, we will post the updated statement here, with an updated effective date, as indicated below. If we change the Statement in a material way, we will provide appropriate notice to you.
Effective Date: Jan 1, 2020
View previous versions:
View previous versions, which were harmonized into the Boeing Privacy and Cookie Statement (May 1, 2018):