Collection and use of personal information

Boeing Services collect personal information from and about individuals for a variety of purposes. In some cases, Boeing requests personal information from you, or from your employer in the case of organizational Services. In other cases, we obtain personal information by noting how you and the devices you use interact with our Services. Examples of personal information include:

  • first and last names

  • job titles or roles

  • phone numbers

  • e-mail addresses

  • shipping and billing addresses

  • login credentials

  • passport or government identification information

  • gender

  • date of birth

  • country of residence

  • web statistics and use (see Information collected automatically)

Boeing uses your personal information in a variety of ways, depending on how you interact with Boeing Services, including to:

  • maintain and provide you with Services

  • provide customer support, including online chat features provided by Services

  • fulfill underlying transactions on our Services

  • allow access to account information and Service features

  • respond to your questions or instructions concerning the Services

  • deliver confirmations, account information, notifications, and similar operational communications

  • improve your user experience and the quality of our products and Services

  • market and advertise our products and services

  • enable you to share information with social networks and to interact with Boeing on social media sites

  • maintain the integrity of our network and address security issues

  • investigate or take action regarding violations or suspected violations of law or our terms

  • comply with legal and/or regulatory requirements

We and our service providers also use the information you provide to send you communications, including promotional messages about Boeing and topics of interest, via email, postal mail, fax, SMS and phone, as permitted by local law and subject to your contact preferences. Although we hope you will find our promotional communications of interest, you are able to opt out of receiving them by following the instructions included in each communication.

You can choose to follow our brands and companies on social media, or log in to some Boeing Services using social media account credentials. Your use of social media features could result in the collection or sharing of information about you, depending on the feature. The details we receive depends on your social network account privacy settings. We encourage you to review the privacy practices and settings of the social media sites you use to make sure you understand the personal information that may be collected, used, and shared by those sites.

We acquire data from third-party sources that are either publicly or commercially available. This information includes personal data such as your name, address, email address, preferences, interests, and demographic data. We combine personal information collected through our Services with other information that we or third parties collect about you in other contexts, such as our communications with you via email or phone, or your customer service records. We treat such combined information as personal information and protect it in accordance with this Statement.